Terms & Conditions
Last updated: April 7, 2026
1. Introduction
These Terms & Conditions govern the use of InstaPilau's website, services, and the purchase of commercial kitchen equipment. By accessing our services, you agree to be bound by these terms.
2. Eligibility
- You must be at least 18 years old or have legal capacity to enter into contracts.
- By using our services, you confirm that you have the authority to make purchases or bookings on behalf of your organization.
3. Products and Services
- All equipment, installations, and maintenance services are subject to availability.
- Product descriptions, images, and specifications are for reference and may vary slightly.
- Custom orders are subject to additional terms communicated at the time of purchase.
4. Orders and Payments
- Orders are confirmed only after payment is received as per our Payment Policy.
- We reserve the right to cancel or refuse any order at our discretion.
- Prices are subject to change without prior notice but confirmed orders are charged at the quoted price.
5. Delivery and Installation
- Delivery timelines are estimates and may vary due to logistics or unforeseen circumstances.
- Installation services are provided at the location specified during order confirmation.
- Clients are responsible for providing access and a safe environment for installation.
6. Returns and Refunds
Please refer to our Return & Refund Policy for detailed terms regarding defective, damaged, or cancelled products and services.
7. Limitation of Liability
- InstaPilau is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
- We are not responsible for delays caused by events beyond our control (force majeure).
8. Intellectual Property
- All content, images, logos, and text on our website are the property of InstaPilau and protected by copyright laws.
- Unauthorized use, reproduction, or distribution of our content is prohibited.
9. User Conduct
- You agree not to misuse our website, services, or interfere with other users.
- Prohibited activities include hacking, transmitting harmful software, or infringing on intellectual property rights.
10. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with the latest revision date.
11. Governing Law
These Terms are governed by the laws of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.
12. Contact Us
- Email: support@instapilau.com
- Phone: +254 111 229 420 (Mon–Sun, 9 AM – 6 PM EAT)
- Address: Ring Rd Westlands Ln, Nairobi, Kenya