Privacy Policy
Last updated: April 7, 2026
1. Information We Collect
- Personal details such as name, email, phone, and billing information.
- Business information, including company name and commercial kitchen requirements.
- Usage data when you interact with our website or services.
2. How We Use Your Information
- To provide and maintain our commercial kitchen products and services.
- To process orders, installations, and service requests.
- To communicate important updates, offers, and support information.
- To improve our website, services, and customer experience.
3. Sharing Your Information
- We do not sell your personal information.
- We may share data with service providers who assist in order fulfillment and customer support.
- We may disclose information if required by law or to protect our rights.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
5. Cookies & Tracking
Our website may use cookies to enhance your experience and analyze site traffic. You can manage your cookie preferences in your browser settings.
6. Your Rights
- Access, update, or request deletion of your personal data.
- Opt out of marketing communications at any time.
- Contact us regarding any concerns about your data privacy.
7. Contact Us
- Email: support@instapilau.com
- Phone: +254 111 229 420 (Mon–Sun, 9 AM – 6 PM EAT)
- Address: Ring Rd Westlands Ln, Nairobi, Kenya